Domestic Shipping
Please check your address thoroughly before placing your order. It is advised to check your order upon arrival. If there is any significant damage, refer to our return policy. Also, provide images of damaged item(s) on info@pinklotusstore.in.
We thrive on making our customers experiences delightful with our handcrafted candles. We might cancel your order if our delivery partner does not cover the pincode you provided. In such cases, your payment will be refunded within 5-7 business days after cancellation.
International Shipping
We offer international shipping to selected countries. Please contact us by email at info@pinklotusstore.in for a quote before placing the order. Prices may vary due to the complexity of customs duties and related inspections, which may cause unexpected shipment delays.
Pink Lotus doesn’t take responsibility for delays, taxes, or confiscations of any product. Nevertheless, we will make every effort to deliver your order on time.
If you receive a damaged item during shipping, it will not be replaced. However, we will replace the items if there is a manufacturing defect. Contact us immediately with photos of the damaged items. We will arrange for a replacement or refund, depending on your preference, at no additional cost to you. It is advised not to throw out the damaged package or item(s) until we confirm the pickup.
Delivery Timeline:
All orders are processed and dispatched within 0–2 business days. Once shipped, delivery typically takes between 0 to 7 business days, depending on your location and the shipping service selected.Shipping Charges:
Shipping charges, if applicable, will be displayed at checkout before final payment.Order Tracking:
Once your order is shipped, you will receive an email with the tracking details. You can use this information to monitor the status of your delivery.